FAQs
What makes Rooted Naturals unique?
Rooted Naturals is centered on intentional self-care. Each product is crafted in small batches using thoughtfully selected ingredients to support simple, effective rituals for skin, scalp, and lips.
What ingredients are used in your products?
Our products are made with carefully selected botanical ingredients designed to support nourishment and care.
Do you list all ingredients?
Yes. Each product includes a full ingredient list so you can make informed decisions about your skincare.
Are your products suitable for sensitive skin?
Our formulations are designed to be gentle; however, we recommend patch testing before use.
How should I store my products?
Store in a cool, dry place away from direct sunlight for best results.
How long do products last?
For best quality, we recommend using within 6–9 months.
Are your products handmade?
Yes, each product is carefully prepared in small batches with attention to quality and consistency.
Do you offer returns or exchanges?
At this time, we do not offer returns or exchanges. Each product is thoughtfully crafted in small batches to ensure quality and care.
If your order arrives damaged or there is an issue, please reach out within 5 days of delivery — we’re always happy to make it right.
How long does shipping take?
Orders are typically processed within 3–5 business days. Once shipped, delivery times may vary based on the carrier and destination.
You will receive tracking information once your order is on the way.
What if my package arrives damaged?
Please contact us within 5 days of delivery with your order number and photos of the damaged item/package so we can assist you.
You will receive tracking information once your order is on the way.
Can I change or cancel my order?
Orders are processed quickly. If you need to make a change, please contact us as soon as possible. We cannot guarantee changes once processing has begun.
How can I contact you?
For any questions or concerns, please reach out through our contact form. We’re happy to assist.